Returns & Refunds

You can apply for a return or exchange within 48 Hours after the product is delivered.


To be eligible for a return, your item must be:

  • Unused
  • Damaged / Defective
  • In the same condition that you received it
  • Enclosed in the original packaging
S.No Item Return Eligibility
1 Readymade garments Yes
2 Customised Costumes No
3 Leggings, lingerie etc No
4 Fabrics, Borders, Laces & accessories No

Returns will not be entertained for reasons of difference in colour or texture/feel of Material.

We only replace items if they are defective or damaged. In case of a return we request you to send a detailed mail with photographs to order@mabiaboutique.com within 2 days of receipt of the product.

If the return can be accepted we will mail a confirmation together with a return authorization form, this form and the mail will explain the procedure to return the product(s). If the reason of the return is due to mistake on our side, we promise to refund the price of the returned products.

You may now proceed to send the package back to us. It must reach us within 15 days for Domestic delivery. (Date considered is Date of Delivery)

Mabia Business House is not liable to pay the return shipment charges. You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable.

For Full Price Products if the product does not reach us within 15 days from Date of Delivery, product is not eligible for return.

For SALE Price Products if the product does not reach us within 10 days from Date of Delivery, product is not eligible for return.

In case of any queries do contact our Mabia Boutique Customer Support Team between 10:00 AM to 8:00 PM IST at +91 95972 39768 or e-mail us at care@mabiaboutique.com

Send your item along with the invoice or proof of purchase to:

MABIA BOUTIQUE

12, Krishnaswamy Street
Above Indian Overseas Bank
Near Pazhavanthangal Subway
Nanganallur
Chennai 600 061

Depending on where you live, the time it may take for your exchanged product to reach us may vary. If you are shipping an item, consider using a traceable shipping service and / or purchasing shipping insurance.

Important:

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.

Refund Policy:

Refunds once eligible will be given equivalent store credit or will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.

Returns and exchanges must be made within the guidelines in our Return Policy. All returns will be credited to the original form of payment. Your Debit / Credit card / Net Banking / PayPal account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.

Please be noted that refunds will take 3-5 working days to be processed from the banks. Please realize that the time taken is towards the bank's processing and not just to initiate the refund, which we would do promptly. Any undue delays from the banks that we foresee would be communicated to the customers promptly. Refunds can be processed only through the same channel as the payment was originally done and cannot be interchanged with any other mode. For refunds of cash deposits, we initiate a cheque refund which would also take 3-5 working days to process.

Please use the original shipping box and packing materials.

We will deduct Rs.200 (for domestic delivery) from your order refund for return postage if the same is borne by Mabia Business House. If you pay the return postage yourself, you will not be charged a fee. The Rs.200 fee does not apply to gift returns from a gift recipient. Original shipping charges are not refundable. You will receive an e-mail notification upon the completion of return processing. In case of International returns if package reaches Mabia Business House and we incur a cost then it will be deducted from the return settlement amount.

Please allow 10 to 12 business days for us to receive and process your return or exchange.

Please take the package to your postal carrier and mail it to the following address:

MABIA BOUTIQUE

12, Krishnaswamy Street
Above Indian Overseas Bank
Near Pazhavanthangal Subway
Nanganallur
Chennai 600 061