Order Change / Cancellations

Should you wish to cancel and/or amend your order you should contact Mabia Business House. Details of your right of cancellation are provided here and in our Order Confirmation.

Orders for Readymade garments only can be changed / cancelled before shipment. For Fabrics, customized costumes and any other services, Change / Cancellation are not allowed

The provisions of this clause will not apply to any Goods which: (a) you have bought either online or by telephone which you have previously viewed at one of our stores; (b) are tailored and handmade to your specification and (c) any Goods which cannot by their nature be reused (such as fabrics, leggings, lingerie etc). To reiterate, please be aware that for Goods that are tailored and handmade to your specification you will not have a right to cancel or return the Goods once ordered / delivered unless the Goods are faulty so please carefully consider your decision to place your Order before doing so.

Outright Cancellations are allowed only within 24 hours from Placing the order. In this case, the entire amount paid by you for that order will be refunded.

After this 24 hours period, cancellation of the order is not allowed, but reasonable modifications will be accepted.

If you have received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

In case the ready-made item you have ordered has been shipped but has not yet been delivered to you, you may still change the order. Your refund will be processed once we receive the originally ordered item back from the courier. In this case please note that you will have to forfeit the 2-way shipping charges plus a 10% service charge.

Since your order is processed as quickly as possible, in case it has been shipped we will be unable to modify or cancel your order once it is received in our system.

In case of any queries do contact our Mabia Business House Customer Support Team between 10:00 AM to 8:00 PM IST at +91 95972 37968 or e-mail us at order@mabiaboutique.com

This policy is only for customers in India and we won’t be able to provide exchange, returns or refunds to our international customer due to high-priced shipping cost. However on a case to case basis we will ensure that you, as our customer, are not disappointed with our service. We will strive to keep you satisfied at all times, after all the business of online shopping is built purely on trust.